Refund policy

Returns & Refunds Policy

Effective Date: 8th July, 2026

At Nuda Nutrition, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

60-Day Nuda Promise

We want you to feel confident trying Nuda for the first time. If your first opened Nuda product is not right for you, you may request a refund under our 60-Day Nuda Promise.

What the guarantee covers

The guarantee applies to:

* First-time customers purchasing directly from nudanutrition.com
* One opened product from the customer’s first eligible order
* Claims submitted within 60 calendar days of the order being delivered
* The price actually paid for the eligible product, after any discount was applied

For powders, one product means one pouch.

For bars, one product means one box or multipack purchased as a single product.

If the eligible product was purchased as part of a discounted bundle, the refund will be calculated using the proportionate price paid for that item after the bundle discount was applied.

What the guarantee does not cover

The 60-Day Nuda Promise does not apply to:

* More than one opened product
* Repeat orders or subsequent subscription orders
* Products purchased from retailers, marketplaces, gyms, events, affiliates or other third-party sellers
* Wholesale or trade purchases
* Free products, samples or promotional gifts
* Gift cards
* Delivery charges
* Claims submitted more than 60 calendar days after delivery
* Multiple claims from the same person, household or delivery address

The guarantee is intended for genuine first-time product trials. We reserve the right to decline claims where we reasonably believe the guarantee is being misused or where the eligibility conditions have not been met.

How to make a claim

Email hello@nudanutrition.com within 60 calendar days of delivery and include:

* Your full name
* Your order number
* The product you are claiming for
* A brief explanation of why the product was not right for you
* A clear photograph of the product packaging and its batch or lot code

Please use **60-Day Nuda Promise** as the email subject.

You do not need to return an opened ingestible product unless we specifically ask you to do so. Please do not send a product back without contacting us first.

Refunds

Once your claim has been approved, we will refund the price actually paid for the eligible product to the original payment method.

We aim to process approved refunds within 10 working days. Your bank or payment provider may take additional time to show the refund in your account.

Original delivery charges are not refunded under the 60-Day Nuda Promise.

Where a product is faulty, damaged, incorrect or not as described, it will be handled separately under your statutory consumer rights.

Subscription orders

The guarantee may apply to one eligible product contained in a first subscription order, provided all other conditions are met.

It does not apply to subsequent subscription deliveries.

Submitting a guarantee claim does not automatically cancel a subscription. Customers must cancel or manage their subscription separately through their Nuda account or by contacting us.

Individual experiences

The 60-Day Nuda Promise is a satisfaction guarantee designed to make trying Nuda easier. It is not a promise that every customer will experience a particular physical, performance, health or appearance result.

Individual experiences can vary depending on factors including diet, lifestyle, activity, consistency and personal circumstances.

Your statutory rights

The 60-Day Nuda Promise is provided in addition to your statutory consumer rights. It does not replace or limit any legal rights you may have where a product is faulty, damaged, not as described or otherwise fails to meet applicable legal requirements.


Returns Eligibility

  • Products must be returned within 30 days of delivery.

  • Items must be unused, unopened, and in original packaging.

  • For health and safety reasons, we cannot accept returns of opened or used nutrition products.

How to Start a Return

  1. Email us at hello@nudanutrition.com with your order number and reason for return.

  2. We’ll provide return instructions and a return shipping address.

  3. Customers are responsible for return shipping unless the product is defective or incorrect.

Refunds

  • Once your return is received and inspected, we’ll notify you.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless due to our error.

Exceptions

  • Sale items and promotional bundles are non-refundable.

  • If your order arrives damaged, please contact us within 7 days with photos and batch code for assistance.